Support
Help and support for Mugg
01The app isn't working
Try closing and restarting the app. If the issue persists, update to the latest version.
02My data is gone
If you reinstalled the app, local data is deleted. If cloud sync is enabled, log in to restore your data.
03I want to delete my account
You can delete it from the app at any time. See Deleting your account and data below.
01Delete from the app
Open the Profile tab, tap Transfer Data, and tap Delete account at the very bottom of the screen. After two confirmations your account is deleted immediately.
Deletion cannot be undone. Afterwards the app returns to the state it was in when first installed.
02If you no longer have the app
Email dev@lh.tools with the subject "Mugg account deletion request" and include your recovery code (shown in the app under Transfer Data → Show Recovery Code). Mugg can be used without an email address, so we identify your account by its recovery code.
Once we have checked your request, we delete the same data as the in-app deletion and let you know by email when it is done.
03What is deleted, and how long it is kept
The following data is deleted from our servers immediately when the deletion runs:
- Your check-ins (photos, notes, Wi-Fi / power / crowd records)
- Photos you uploaded, including your profile photo
- Your profile (display name and so on) and your reviews
- Your Apple / Google link, your recovery code, and any data transfer codes
Cafe information that is not tied to any user, such as cafe names and addresses, is not deleted. Figures that combine everyone's input without telling users apart, such as a cafe's average Wi-Fi speed, keep including measurements made before the deletion (they cannot identify you).