Support
Questions and support for Aske
01My records seem to be gone
Workout records are saved only on your device. If you uninstall the app, the records are deleted too. To keep a copy, go to Settings, open "Data", and tap "Copy backup".
02I can't restore a backup
Restore works from the clipboard. Copy the whole backup, then tap "Restore from clipboard".
If the backup is damaged or has invalid dates, the restore is cancelled and your current records are not changed.
03I see a message that saved data can't be read
If the data saved on your device can't be read, restore from a backup, or go to Settings, open "Data", and tap "Reset records on this device". Resetting deletes all records on this device.
04Exercise videos or images don't appear
Form guide images and videos are loaded over the internet. Check that your connection is stable.
05I want to change the language
In Settings, choose "Language" to pick Japanese, English, or Vietnamese. You can also choose "Use device language".
Contact
If this does not solve your problem, please contact us with the contact form. Choose "Other / about the site" as the type, and write "Aske" in the message. It helps to include your device (iPhone / Android), the app version, and what you were doing when the problem happened. Privacy questions can also be sent through the same form.