Support

01I don't know baseball scoring symbols

That's exactly who Batto is built for. You only tap what actually happened in each at-bat, and the scorebook symbols are assembled for you behind the scenes. The finished scorebook is written in standard notation, so teammates who do read symbols can follow the whole game at a glance.

02Where are my games stored?

No account or sign-in is required. The first time you open Batto, it creates a hidden anonymous ID for your device. Your games, teams and schedule are saved both on this device and on the server (Firebase). The scorer name stays only on your device and is never sent to the server.

If you don't want to save to the server, turn it off under “Saving to the server” in the Settings tab at the bottom. You can also remove everything on the server at any time with “Delete all my data on the server” in the same place (the records on this device are kept).

You can look back at your games any time from “Past games” in the Games tab at the bottom. Up to 100 games are kept on your device, but games already sent to the server can be loaded back from the server even after they drop off the list on your device. Note that if the anonymous ID is lost — for example when you change phones or delete the app — you may no longer be able to reach your earlier records. See the Privacy Policy for details.

03I closed the app in the middle of a game

The game in progress is saved on your device automatically. Just reopen Batto and you can pick up right where you left off — handy when a phone call comes in or you close the app by accident.

04How do I show the score to my team?

Tap “Share score” and Batto creates a view-only URL that anyone with the link can open. The shared page opens in a web browser without the app, so paste it into your team chat and everyone can go through the game afterwards. From the shared page you can also print it from the browser or use “Save as image” to keep it as a single picture. Note that a shared score includes player names, so share it only with people you trust.

05I want a shared score deleted

You can take it down at any time: open “Shared scores” in the Settings tab at the bottom and tap “Stop sharing”. Once you do, the link no longer shows anything. That screen lists only the scores shared from that device (it doesn't appear until you have shared something). Tapping “Delete all my data on the server” also makes your share links stop working.

If you can no longer do this from the app because the device you shared from is gone — for example after changing phones or deleting the app — use the contact form below and include the URL of the score you want removed. We handle these individually. See the Privacy Policy for details.

06How do I match with the other team's record?

If the other team also records the game in Batto, paste their share link to see their batting from their own record. This works once the game is over.

1. After the game, both teams send each other a link with “Share score” (via LINE or any chat app).
2. In your app, open the scorebook of that game (Games tab at the bottom → “Past games” → “Open scorebook”). On the other team's sheet, tap “Match with their record”.
3. Paste the link you received and tap “Load”. Pasting the whole message is fine. If a screen asks whether it is the same game, check it and tap “Match”.
4. Their batting is now shown from their own record. Innings where the runs differ get a yellow box in “Runs by inning”. If they fix their record, tap “Reload” to bring in the changes. Tap “Remove” to take it off at any time.

Their record is never changed. What you load, such as the other team's player names, is saved on this device and in your game data on the server. If they stop sharing, the record you loaded before stays until you tap “Remove” or delete the game. Their at-bats do not appear on the page you share.

07Which languages are supported?

Japanese, English and Vietnamese. At first Batto follows your device language automatically. To change it in the app, choose one under “Language” in the Settings tab at the bottom.

Contact

If the above doesn't help, please use the contact form below. For bug reports, it helps a lot if you tell us your device (iPhone / Android) and what you were doing when it happened. For privacy-related inquiries, see the Privacy Policy and send your request through the same form.